Help
Troubleshooting
The problems people actually run into, and what to do about them.
Most of what looks like a bug in Lyric Genie is a control that is waiting for something. This page is grouped by where the problem shows up.
Where did my work go#
I signed in and my library is empty#
You are almost certainly in the other account. Lyric Genie signs in with Google or with Apple, and those are two separate accounts even when both use the same email address. Songs written under one are invisible to the other.
Sign out, sign back in with the other button, and check whether your songs are there. Nothing has been deleted.
I recorded something and cannot find it in my song#
Open the Recordings tab. If the recording was made from the Start tab rather than from inside a song, it is unattached and waiting there. Use Add to Song on it.
This is the most common confusion in the app and it is worth reading How it fits together once to get the shape of it.
My lyric sheet does not show the changes I made#
A lyric sheet is a frozen snapshot, taken at the moment you created it. Editing the song afterwards never changes a link you have already sent, which is the point: what you sent a publisher last week still reads the way it did when you sent it.
Make a new sheet when you want the current version. See Lyric sheets.
Buttons that do nothing#
Perform is greyed out#
The song has no lyrics yet. Perform needs something to display. Write a line and it wakes up.
The title suggestion button does nothing#
Same cause. It reads your lyrics to suggest a title, so it needs lyrics to read.
Nothing happens while I type, and I was expecting suggestions#
In-line suggestions are silent without AI access. They do not interrupt you with an upgrade screen while you are writing, which is deliberate, but it does mean the feature simply never appears.
Check the In-line Suggestions row in Preferences. That is where the switch and the upgrade prompt both live. See In-line suggestions.
Refine Context opened the upgrade screen#
Refine Context is a Pro feature. The button is not marked as one, so it is a surprise the first time. Everything else on the AI Context sheet is free to edit by hand.
Wish Workshop#
It asked me questions instead of writing#
The song had no AI Context, so Wish Workshop stopped to collect some. It needs a mood, a theme, or a reference point before it can write in your voice rather than in nobody's.
Answer the questions once and it will not ask again for that song. You can also fill the fields yourself from the ⋯ menu.
It rewrote my line when I wanted new material#
A selection was active. With text selected, Wish Workshop rewrites that text. With nothing selected, it offers Creative Spark, which writes something new.
Tap anywhere to deselect, then open the lamp again.
My rewritten line does not fit the melody any more#
One of the two constraint toggles was turned off. Both are on by default: one holds the syllable count, the other holds the rhyme. Turn them back on and run it again. See Wish Workshop.
It said my selection was too large#
Rewrite takes up to six lines and 500 characters. Rhyme and Thesaurus are tighter still: they want a single line or less. Shorten the selection and try again.
I ran out of AI calls#
The free plan includes 7 calls of the larger AI features and 40 of the lighter ones. Current numbers for both plans are on Plan limits.
Collaboration#
My solo song suddenly has tabs#
Generating an invite code makes a song collaborative straight away, before anyone accepts it. The song grows a tab row and a Master tab at that moment.
If nobody joins, nothing else changes, and the tabs are harmless.
My co-writer cannot see my Scratchpad notes#
Working as intended. The Scratchpad belongs to you, not to the song's writers, and it is the one place on a shared song that stays private.
I cannot type in the Master tab#
Master is read-only by design. There is no cursor, no keyboard, and no lamp button on it. You change it by sending sections to it from your own tab in Arrange mode, and by reordering or deleting what is already there.
See The Master.
I sent a section to Master and it landed somewhere unexpected#
Master files sections by song order, not by the order they arrived. Send a bridge first and a chorus second and the chorus still appears above the bridge, because that is where a chorus belongs.
Nothing was emailed to my co-writer#
Nothing ever is. An invitation is a six character code plus a share link, and you send it however you like. The recipient enters it under Settings, Song Invite Code. See Inviting a co-writer.
Recording and importing#
Freestyle starts recording before I am ready#
That is deliberate when you launch it from the Start tab. To open Freestyle without it recording, open a song and tap the microphone icon in the editor instead.
Transcription stopped but the recording kept going#
That is the intended behaviour. Transcription needs a network connection and recording does not, so a network problem costs you the words and not the audio. You will see a message when it happens.
The recording is saved. You can transcribe it later when you have a connection.
My import did nothing#
Older versions failed silently on files that were too large or in an unsupported format. Current versions tell you what went wrong. If you are on an older version, update.
If you are on the current version and an import is refused, the message says why. The two usual causes are a file longer than your plan allows, and a format that is not on the supported list.
I am out of recording time#
The free plan holds 60 minutes of audio in total, with each recording capped at 5 minutes. Deleting recordings you no longer need frees the space back up. Pro raises the total to 10,000 minutes.
Account and billing#
I deleted my account and I am still being charged#
Deleting your Lyric Genie account does not cancel your subscription, because the subscription belongs to Apple rather than to us. Cancel it in Settings, Apple Account, Subscriptions on your iPhone.
Sign in is not working#
Sign in problems now show a message explaining what failed. If you dismissed it or are on an older version, the usual causes are no network connection, or cancelling the Apple or Google sheet before it finished.
Something is still wrong#
Email the address at the bottom of this page, and say which device and which version of the app you are on. Version is in Settings, at the top of the screen under the wordmark.